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Careers
Wassenberg Medical, Inc. offers both part-time and full-time employment. Our full-time employees are offered a rich benefit package including health insurance, dental insurance, vision insurance, disability insurance, 401k, and paid time off. Our current open positions can be found below. This page will be updated when new positions become available.
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Sales Manager
The Sales Manager is responsible for managing and maintaining the salesforce/distributor(s), supporting a sales team by providing guidance, training, and mentorship. Setting sales goals, creating sales plans, as well as promoting products, gathering market information, and evaluating customer feedback. Understanding the customer experience and meeting customer needs.
- Bachelor’s Degree or equivalent and/or 5 years of experience in a related field.
- Proficient in the use of a computer, Microsoft Word, Excel and PowerPoint.
- Instructing, allocating personnel, planning work of others, assigning new work, review work, acting on employee problems, maintaining standards, coordinating activities.
- Identify gaps in market coverage and recruit new 1099 rep groups
- Determine territory structures, coverage models, and rep allocations
- Gain a deep understanding of customer experience
- Co-coordination and attendance at national conventions, trade shows, and sales meetings
- Responsible for interaction and relationship management of salesforce/distributor
- Interface with salesforce/distributor and customers regarding sales and marketing issues
- Co-develop sales training program, materials for salesforce/distributor, and conduct training
- Assist in forecasting process, volume planning
- Support Annual Plan development and Budget process, volume(s) per product, and sales and marketing costs
- Sales driven content: Competitive analyses, training, tradeshow strategy
- Provide in-depth technical expertise regarding capital equipment and accessories
- Maintain and communicate monthly sales reports for distribution to salesforce/distributor
- Manage CRM, sales portal, sales pipeline, review, monitor, and customer follow up
- Identify opportunities for new innovations based on marketing intelligence/field research
- Communicate competitive information and market information internally throughout the organization
- Ensure strong online presence and content marketing (website, LinkedIn)
- Set quarterly/annual targets and track performance
- Manage capital equipment pricing and quotes
- Manage order confirmation and flow (order to deliver)
- Manage open sales orders and report monthly to Production on sales forecast
- Guide strategy for IDNs, GPO-aligned hospitals, ASC chains, and major health systems
- Coordinate with contracting/legal on GPO/IDN agreements
- Lead high-stakes pricing negotiations in partnership with contracting teams
- Develop national account penetration plans
- Other duties as assigned by management
Quality Engineer
The Quality Engineer supports maintenance and improvements to the Quality Management System, production, product development, and other areas as needed.
- Bachelor of Science in the engineering field or equivalent and/or four years’ experience in a quality role. Additionally, preferably two or more years’ experience in a role related to medical devices.
- Proficient in the use of a computer, Adobe, Microsoft Office tools including but not limited to Word, Excel, and PowerPoint.
- Strong interpersonal and communicative skills.
- Strong problem solving skills and root cause analysis experience using various analysis tools (FMEA, 5 Why, Fishbone, other).
- Electrical and mechanical troubleshooting skills.
- Technically inclined, ability to read schematics and drawings.
- Self-oriented, self-organized, and able to work with minimum supervision.
- Support the Quality Management System that establishes and maintains effective quality assurance processes and compliance to the International Standard: ISO13485, Canadian Medical Device Regulations (CMDR, SOR 98-292) and FDA Quality System Regulations (QSR, 21 CFR Part 820).
- Provide quality management system related reports to the company, pertaining to design, manufacturing, service, including statistical analysis of experimental, test, and quality data.
- Perform product failure investigations, design and conduct experiments and tests to develop a body of knowledge on components and product reliability. If applicable, initiate corrective or preventative actions.
- Facilitate site CAPA investigations and work with suppliers to address corrective actions and related activities.
- Periodically conduct product and process validations.
- Participate in supplier assessments and occasionally conduct an audit of suppliers.
- Perform analysis on mechanical and electrical assemblies.
- Clearly communicate any quality concerns to the Quality Assurance Manager.
- Uphold the Company Mission and Quality Policy.
- Other duties as assigned by management.
Medical Device Test Engineer
The Medical Device Test Engineer evaluates endoscopes for compatibility with Wassenburg Medical devices. The Medical Device Test Engineer creates endoscope evaluation and test plans, creates/reviews testing protocols and reports, records and analyzes test data, writes letters to file, and updates applicable device compatibility documentation.
The Medical Device Test Engineer reviews protocols and reports drafted by the Device Testing Technician. The Medical Device Test Engineer collaborates with endoscope manufacturers to obtain endoscopes and pertinent information required for endoscope evaluation and/or validation testing. The Medical Device Test Engineer works collaboratively with the Device Testing Technician and the Director of R&D, as well as Customer Training, QA/RA, Marketing, and other departments to conduct cross functional reviews of endoscope evaluations and/or validation test results. The Medical Device Test Engineer manages the supplies needed for endoscope validation testing. The Medical Device Test Engineer evaluates recalled endoscopes and collaborates with QA/RA to determine the impact and required actions.
- Requires a Bachelor’s Degree in engineering or related field of study, 1-3 years’ experience in a related field preferred
- Must be well organized, flexible, and able to work independently with minimum direct supervision performing both routine and complex tasks
- Must have strong verbal and written communication skills
- Must have strong analytical and problem solving skills
- Punctual, regular, and consistent attendance
- Must be technically inclined
- Proficient in the use of computers, Word, and Excel
- Understanding of computer operating system, file structure, network setup, etc.
- Work within an ISO 13485 and FDA compliant Quality Management System
- Create and maintain Endoscope Diagrams and Adapter Charts
- Update and Maintain Endoscope Qualification Logs
- Supervise and train Device Testing Technician(s)
- Provide reports periodically to the Director of Research and Development
- Coordinate the evaluation/testing of endoscopes with customers and endoscope manufactures
- Coordinate the loaning of endoscopes and accessories for testing and evaluation
- Manage test endoscope inventory
- Coordinate and schedule validation testing with outside laboratories as applicable
- Follow approved test protocols, perform (as applicable) device characterization and validation testing activities, document and complete analysis of the testing performed
- Use various calibrated tools and instruments utilized for measuring and monitoring (Multimeter, Oscilloscope, Caliper, etc.)
- Create and maintain applicable departmental and procedures, work instructions, and forms
- Maintain test equipment
- Develop, maintain, and organize test data files containing applicable testing and other applicable information
- Work as part of or in charge of a cross functional team
- Draft test reports for inter-departmental review and approval
- Other duties as assigned by management
Accounting Assistant II – Part Time
The Accounting Assistant is responsible for working in the Accounting Department on required daily tasks. The candidate must possess professional and communication skills, knowledge of accounting principles, and attention to detail. This position is onsite and would be no more than 28 hours per week.
- Associate’s Degree in Accounting, Finance, or Business Administration or equivalent, or 1-2 years of experience in a related field required.
- Proficient in the use of a computer.
- Strong Microsoft Excel, Word, and Teams knowledge preferred.
- Sage 100 (or other ERP system) knowledge preferred.
- Accounts Receivable – Manage accounts receivable including collections, queries and entering accounts receivable billing information in accounting software
- Assist with General Office Tasks – Electronic Filing, Processing Mail, Monitor/Manage Accounting Email, Directing Incoming Calls and In-Person Visitors
- Calculation of Sales Representative Commission & rebates
- Creating invoices, credit memos and statements and distributing them to customers
- Review all corporate card transactions to ensure proper coding and processing
- Other duties as assigned
Field Technician – Customer Training
The Field Technician, Customer Training employee conducts installations and training for several Wassenburg Medical devices. This role also includes re-trainings, repairs, preventative maintenance, troubleshooting via email,
phone or in-person, and provides in-factory support for any inquiry from our customer base.
- High School Diploma, Associate Degree, or 2 or more years of work experience in a related field.
- Proficient in the use of a computer. Microsoft Word and Excel knowledge required.
- Previous travel experience preferred.
- Previous electrical, mechanical, appliance, or repair work preferred.
- Strong interpersonal and communicative skills.
- Strong problem solving skills.
- Technically inclined.
- Required to travel to facilities to perform installations, trainings, service calls, preventative maintenance, troubleshooting on machines and equipment in the field. Up to 25% overnight travel may be required.
- Assists Service and other Customer Training technicians with technical questions and other various assignments.
- Addresses customer questions and concerns.
- Answers incoming phone calls and documents accordingly.
- Troubleshoots via phone or email professionally.
- Assist Wassenburg Medical Sales personnel in all forms of systems sales, service, installs, and hospital personnel.
- Assist in training of coworkers in areas of service and customer training when designated.
- Assist the Assistant Customer Training Manager with all assigned tasks.
- Assist all company personnel with questions and answers on a variety of subjects.
- Addresses inquiries related to adapters, installation, customer training, and service.
- Maintains spreadsheets for specific tasks and areas that are required.
- Interacts with Sales personnel to coordinate paperwork and forms prior to installation and training.
- Complete and maintain all forms and files related to Device History Records (DHR), FDA regulations, and computer records.
- Other duties as assigned by Management.
Software Engineer
The Software Engineer position will be focused on the design and development of new and existing software for medical devices and the maintenance of the software throughout its full lifecycle. The position is responsible for writing technical documentation and working within a Quality Management System customary in the medical device industry.
- Must have a BS in Software Engineering, Computer Science, or Computer Engineering.
- Must have at minimum 3 years’ experience in software design and development.
- Previous experience in the design of FDA regulated medical device software systems is an advantage.
- Must have knowledge and experience with object-oriented, back-end programming languages (Java, VB.NET, C#, etc.)
- Database management using SQL server software
- Experience with Windows 10 configuration, including Group Policy, security settings, and application management
- Knowledge of scripting languages such as PowerShell for automation tasks related to both SQL Server and Windows 1
- Must be analytical, have good problem solving skills, and work in a well-organized and structured manner
- Develop and maintain device software design history files
- Conduct post market cybersecurity threat assessments
- Respond to and remediate security incidents, including data breaches and unauthorized access
- Must be able to work within cross functional teams to create requirements, specifications, designs, test plans, etc. to ensure that software safely satisfies user requirements
- Perform other duties and tasks as assigned by management
R&D Engineer
The R&D Engineer must perform electro-mechanical design, development, and testing functions for Class 2 medical devices throughout the entire product lifecycle in accordance with established design control and risk management procedures. Also responsible for the planning, design, execution, and documentation of V&V testing activities in support of new product introductions and changes to existing products.
- Must have a BS and 3 years’ experience in a related engineering field, an AS and 5 years’ experience in related engineering field, or 7 years’ practical experience in related engineering field.
- Ability to work well under pressure and to meet multiple and occasionally competing deadlines while maintaining a cooperative working relationship with other employees and management.
- Proficient in the use of a computer aided design program(s), Microsoft Word and Excel knowledge required. Basic understanding of computer operating systems, file structure, network setup, etc. required.
- Implementation of design control and risk management procedures and conformance to all relevant industry standards and government regulations
- Work with cross functional team (CFT) to develop design and development plans, verification and validation plans, and risk management plans
- Work with CFT to develop and/or review product requirements and design specifications
- Plan and execute design verification and validation (V&V) testing of medical devices and their sub-systems. Maintain an up-to-date knowledge of validation requirements, practices, and procedures
- Interact with cross-functional group of stakeholders to facilitate project implementation
- Conduct design review meetings
- Transfer medical device designs to manufacturing
- Develop and maintain risk management files (RMF) and design history files (DHF)
- Facilitate the execution of design changes and engineering change orders (ECO)
- Perform other duties and task as assigned by their supervisor/manager.
- Strong interpersonal and communicative skills
- Strong problem solving skills
- Knowledge of washer/disinfector design is an advantage
- Project management skills and experience is an advantage
