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Careers
Wassenberg Medical, Inc. offers both part-time and full-time employment. Our full-time employees are offered a rich benefit package including health insurance, dental insurance, vision insurance, disability insurance, 401k, and paid time off. Our current open positions can be found below. This page will be updated when new positions become available.
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Quality Assurance Coordinator
The Quality Assurance Coordinator is responsible for performing quality assurance activities as they relate to the manufacture, inspection, and distribution of products produced by the company.
- High School Diploma, Associate Degree, or two or more years’ experience in a quality assurance/control position.
- One year or more experience in the Quality Assurance/Control, Medical Device industry.
- Proficient in the use of a computer, strong Microsoft Word and Excel knowledge required.
- Preferred knowledge of Quality System standards and regulations including 21 CFR 820 and ISO 13485/14971.
- Attention to detail, strong in reading and comprehension.
- Strong interpersonal and communicative skills.
- Strong problem solving skills.
- Electronical and mechanical troubleshooting skills.
- Technically inclined.
- Self-oriented, self-organized, and able to work with minimum supervision.
- Lead Quality Assurance activities needed to support manufacturing.
- Review and approval of quality management system documentation as it relates to manufacturing of product(s) produced by the company.
- Provide training to manufacturing personnel/groups regarding applicable quality and regulatory requirements relating to the manufacture of products produced by Wassenburg Medical, Inc.
- Identifying, documenting and processing of non-conforming product(s) identified in receiving inspection and manufacturing.
- Other duties as assigned by management.
Regional Sales Representative
The Regional Sales Representative will be responsible for supporting independent sales team members and Wassenburg distributors, as well as establishing relationships with new healthcare industry customers and maintaining relationships with existing healthcare industry customers within a designated geographic area in the United States. The Sales Representative will be responsible for driving sales of new equipment. This position will require almost daily travel or Teams meetings with customers. The Sales Representative will assist these customers with equipment and accessory needs as it relates to the cleaning, drying, storing, and transportation of endoscopes.
- Minimum of 3 years in the medical capital equipment market.
- Knowledge of Endoscopy or Gastroenterology is strongly preferred.
- Travel experience strongly preferred. This position will require a current, valid driver’s license and use of personal vehicle in exchange for government mileage reimbursement.
- Outstanding interpersonal skills and phone etiquette.
- Must be proficient in Microsoft Office, including Microsoft Teams, PowerPoint, Excel, and Microsoft 365 Dynamics.
- Become an expert of all Wassenburg capital equipment
- Utilize expertise to support sales activities with independent sales reps, distributors, and direct customers
- Exceed sales goals.
- Identify opportunities to sell capital equipment to existing and new customers
- Ensure customer satisfaction, retention, and acquisition by combining excellent sales skills, customer service abilities, and knowledge of our product line as well as competitive products.
- Demonstrate ability to work independently and exercise good business judgment and discretion.
- Analyze and address customer relationship opportunities within specified territory.
- Establish and maintain consistent quantifiable sales results.
- Follow sales processes to close existing and new opportunities.
- Provide in-depth technical expertise regarding capital equipment and accessories.
- Communicate competitive information and market information internally throughout the organization.
- Generate quotes for independent reps, new and existing customers for capital equipment or accessories.
- Complete and maintain a log of communication, site visits, activities, and all customer contacts in the CRM.
- Perform all other duties as assigned by management.
Field Technician – Service
The Technician – Service employee must troubleshoot via email, phone, or in person, work to repair or maintain Wassenburg Medical, Inc. devices or equipment, and maintain files for each Wassenburg Medical device.
- High School Diploma, Associate Degree, or two or more years of work experience in a related field.
- Proficient in the use of a computer. Microsoft Word and Excel knowledge required. Understanding of computer operating system, file structure, and hardware. Previous travel experience required. Previous electromechanical experience required.
- Required to travel to facilities to perform troubleshooting and maintenance on machines and equipment in the field. Up to 25% overnight travel may be required. Air travel may be required on occasion.
- Assists Service and other Customer Training technicians with technical questions.
- Addresses customer questions and concerns.
- Answers incoming phone calls and documents accordingly.
- Troubleshoots via phone or email professionally.
- Assist Wassenburg Medical Sales personnel in all forms of systems sales, service, installs, and hospital personnel.
- Assist in training of coworkers in areas of service, repair, and preventative maintenance when designated.
- Assist the Assistant Service/ASP Manager with all assigned tasks.
- Assist all company personnel with questions and answers on a variety of subjects.
- Contact customers with preventative maintenance contracts to set up appointments.
- Dispatched for service and preventative maintenance calls.
- Addresses installation requirements and service related questions from all parties.
- Maintains and submits spreadsheets for expenses, calls, etc. in a timely manner.
- Interacts with Sales to coordinate paperwork and forms prior to installation and training.
- Complete and maintain all forms and files related to Device History Records (DHR), FDA regulations, and computer records.
- Maintain DHR files in every aspect.
- Other duties as assigned by management.
Field Technician – Customer Training
The Field Technician, Customer Training employee conducts installations and training for several Wassenburg Medical devices. This role also includes re-trainings, repairs, preventative maintenance, troubleshooting via email, phone or in-person, and provides in-factory support for any inquiry from our customer base.
- High School Diploma, Associate Degree, or 2 or more years of work experience in a related field.
- Proficient in the use of a computer. Microsoft Word and Excel knowledge required. Previous travel experience preferred. Previous electrical, mechanical, appliance, or repair work preferred.
- Strong interpersonal and communicative skills.
- Strong problem solving skills.
- Technically inclined.
- Required to travel to facilities to perform installations, trainings, service calls, preventative maintenance, troubleshooting on machines and equipment in the field. Up to 25% overnight travel may be required.
- Assists Service and other Customer Training technicians with technical questions and other various assignments.
- Addresses customer questions and concerns.
- Answers incoming phone calls and documents accordingly.
- Troubleshoots via phone or email professionally.
- Assist Wassenburg Medical Sales personnel in all forms of systems sales, service, installs, and hospital personnel.
- Assist in training of coworkers in areas of service and customer training when designated.
- Assist the Assistant Customer Training Manager with all assigned tasks.
- Assist all company personnel with questions and answers on a variety of subjects.
- Addresses inquiries related to adapters, installation, customer training, and service.
- Maintains spreadsheets for specific tasks and areas that are required.
- Interacts with Sales personnel to coordinate paperwork and forms prior to installation and training.
- Complete and maintain all forms and files related to Device History Records (DHR), FDA regulations, and computer records.
- Other duties as assigned by Management.
Production Technician
The Production Technician assembles parts to create large or heavy sub-assemblies and complete devices. The Production Technician evaluates these parts to ensure that they meet specifications. The Production Technician performs preventative maintenance on equipment. Manufacturing quality products according to established company procedures and job specific instructions is the responsibility of the Production Technician.
- High School Diploma or equivalent and/or 5 years’ experience, as well as 3 or more years’ experience in a related field.
- Must be proficient in the use of a computer.
- 1 to 3 years’ experience preferred using power tools: table saw, band saw, router, grinder, drills, circular saw, contact adhesives, power sanders, heat gun, and soldering iron.
- MIG Welding experience preferred but not required.
- Assemble fabricated parts to large or heavy subassemblies and complete devices.
- Test and calibrate parts and mechanisms to meet tolerances and product specifications as directed by management.
- Follow established procedures and guidelines to manufacture the organization’s products according to production specifications and schedules, volume, cost, and wastage targets or quality standards.
- Perform preventive maintenance of equipment in the production area/department.
- Complete required maintenance forms promptly as required.
- Identify and report all problems/potential problems (Non-Conforming Product) to Production Manager.
- Exercise courtesy and tact when dealing with others
- Exercise sound judgment when: evaluating situations, offering positive suggestions, and making decisions.
- Performs other duties and task as assigned by their supervisor/ manager.
R&D Engineer
The R&D Engineer must perform electro-mechanical design, development, and testing functions for Class 2 medical devices throughout the entire product lifecycle in accordance with established design control and risk management procedures. Also responsible for the planning, design, execution, and documentation of V&V testing activities in support of new product introductions and changes to existing products.
- Must have a BS and 3 years’ experience in a related engineering field, an AS and 5 years’ experience in related engineering field, or 7 years’ practical experience in related engineering field.
- Ability to work well under pressure and to meet multiple and occasionally competing deadlines while maintaining a cooperative working relationship with other employees and management.
- Proficient in the use of a computer aided design program(s).
- Microsoft Word and Excel knowledge required. Basic understanding of computer operating systems, file structure, network setup, etc. required.
- Strong interpersonal and communicative skills
- Strong problem solving skills
- Knowledge of washer/disinfector design is an advantage
- Project management skills and experience is an advantage
- Implementation of design control and risk management procedures and conformance to all relevant industry standards and government regulations
- Work with cross functional team (CFT) to develop design and development plans, verification and validation plans, and risk management plans
- Work with CFT to develop and/or review product requirements and design specifications
- Plan and execute design verification and validation (V&V) testing of medical devices and their sub-systems. Maintain an up-to-date knowledge of validation requirements, practices, and procedures
- Interact with cross-functional group of stakeholders to facilitate project implementation
- Conduct design review meetings
- Transfer medical device designs to manufacturing.
- Develop and maintain risk management files (RMF) and design history files (DHF)
- Facilitate the execution of design changes and engineering change orders (ECO)
- Perform other duties and task as assigned by their supervisor/manager.
